Standard Acrylic Pastel Set

Return & Exchange Policy – Qutex Acrylic

At Qutex, we always strive for our customers’ satisfaction and ensure that every product meets the highest quality standards. 💚

If you encounter any issue with the product, or if it does not match the described specifications, you are entitled to a full return or exchange — with an immediate refund and no additional fees.

If you wish to return a product without any quality-related reason, please note that the shipping cost will be deducted from the refunded amount.
You can request a return or exchange within 30 days of receiving your order.

Eligibility for Return or Exchange

To be eligible for a return or exchange:

• The item must be in the same condition that you received it — unused, undamaged, and in its original packaging.

• You’ll need to provide the receipt or proof of purchase.

How to Start a Return or Exchange

To start a return or exchange, please contact us directly via WhatsApp at +201000352430.
Our support team will guide you through the simple return process and provide all the necessary instructions.

If your return is accepted, we’ll send you a return shipping label and the details for sending back your package.
Please note that items sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it and contact us immediately if:

• The product is defective or damaged, or

• You received the wrong item.

We’ll assess the issue and make it right.
All Qutex products come with a quality guarantee against manufacturing defects.

Refunds

Once your returned item is received and inspected, we’ll notify you if your refund is approved.
If approved, the refund will be processed immediately to your original payment method.
If more than 15 business days have passed since your return was approved, please contact us via WhatsApp at +201000352430.